Privacy & Cookies

Introduction

Robinsons Foundry Ltd is committed to respecting the privacy rights of our customers. This privacy policy explains how we collect, store and use personal data about you when you browse www.robinsonsfoundry.co.uk (the "Website"), shop with us or otherwise provide your personal data to us.  It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website or dealing with us by any means, you confirm that you have read, understood and agree to this privacy policy in its entirety.  If you do not agree to this privacy policy in its entirety, you must not use our services.

Who We Are

Robinsons Foundry Ltd is a company registered in England and Wales (company registration number 2536419) whose registered office is at 424 Margate Road, Ramsgate, Kent  CT12 6SR. Our registered VAT number is 201 5792 88. Unless we say otherwise, we use the terms "Robinsons Foundry Ltd", "we" and "us" on this page to refer to Robinsons Foundry Ltd and we are registered with the Data Protection Agency.

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

Phone us on: 01227 454366
E-mail us: info@robinsonsfoundry.co.uk
Write to us at: Robinsons Foundry Ltd, Broad Oak Road, Canterbury, Kent, CT2 7QG  ENGLAND

When contacting us, please remember to quote your name and contact details along with any Robinsons Foundry Ltd account number or correspondence reference you may have.

We only use your information to complete necessary sales or services required and to send marketing material if you have opted in.

Collecting Personal Information

When you make purchases from Robinsons Foundry Ltd (including purchases made in-store, over the phone or via our Website) we may collect the following personal data about you:

  • your name, age, date of birth and sex
  • your billing and delivery postal addresses, phone, fax and e-mail details
  • where you have registered with us, your user name and password
  • where you place an order with us, your payment card details
  • your communication and shopping preferences
  • your browsing and online shopping activities
  • make and model of your Motorcycle(s).
We have a CCTV system which may record you whilst in our showroom or on our forecourt.


We may also collect some or all of the above personal data about you when you access and browse this Website or any third-party site (as described below), including when you sign up to receive Robinsons Foundry Ltd newsletters.  We may also collect some or all of this personal data from third parties who have your consent to pass your details to us.

Using personal information

Personal data we receive will be used for the purposes it was provided, including:

  • meet the terms of your order
  • enable your use of our services
  • send you goodspurchased
  • supply to you servicespurchased
  • send statements, invoices and payment reminders to you, and collect payments from you
  • send you our newsletter, invitations to events or notifications of offers if you have requested it (you can inform us at any time if you no longer require these)
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)

Disclosing personal information

  • We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
  • We may disclose your personal information to any member of our group of companies where it would be reasonable to do so in order to complete your sale and to comply with our manufacturer's terms and conditions.(If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)These companies include but are not limited to:-
  • Manufacturer
  • Finance Company
  • Security Company (i.e. Datatag/Alarms/Trackers)
  • DVLAo
  • Roadside Assistance
  • IMRG
  • Vital Software
  • Catalysto
  • Web Company
  • Credit/Debit Card Company
  • ​Postal/Carrier Companies
  • Warranty Companies
  • We may be legally obliged to disclose your personal information:
  • to the extent that we are required to do so by law
  • in connection with any ongoing or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].
Except as provided in this policy, we will not provide your personal information to third parties.


Security of personal information

  • We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal data you provide on our secure password and firewall protected servers.
  • All details of financial transactions entered via our website will be protected by encryption technology.

Your rights

  • You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request
  • Upon receipt of such a request, we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
  • We may withhold personal information that you request to the extent permitted by law.
  • If you instruct us to no longer process your personal data we will do so as quickly as possible.
  • If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible.
  • If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.

ICO Registration

  • We are registered as a data controller with the Information Commissioner's Office and our registration number is: Z6801599

Cookies

Our website only uses cookies to help us make the experience on the site better. Cookies are small files which are sent back and forth with web pages which can be used to identify that you have previously visited a site, or to store small bits of information locally with you

​The cookies we use and the reason for using them are listed below

 

Cookie Name Purpose
Google Analytics _utma
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We make use of a tool from Google called Google analytics which tells us about the way people are using this website. It uses cookies to detect that someone has been to the site before, so that we can see how often people return to the site, how long they stay, and where on this website they tend to go. We use this to try to work out what kind of experience they're having on the site, so we can make it better. Google Analytics sets cookies to help us accurately estimate the number of people visiting this website, and let us see how they're moving around the site. We use this when we make decisions on the type of content we create and how we structure the site.
Session Cookies PHP session_id Session cookies only last for the duration of a user's visit to a website. Session cookies help improve the functionality of website by passing information on from one page to another. For example, if you log in to our website, session cookies are used to keep you logged in. This cookie is deleted when you close your browser.
AddThis Cookie _csuid AddThisis used to give visitors the option to recommend our website content on social networks such as Facebook and Twitter. You will see icons on the top and bottom of each of our web pages.

ICO Registration

We are registered as a data controller with the Information Commissioner's Office and our registration number is: Z6801599

Data Protection Officer

Any Data Protection issues can be directed to info@robinsonsfoundry.co.ukor 01227 454366

© Copyright 2021 Robinsons Foundry. All rights reserved

Robinsons Foundry Ltd is a company registered in England with company number 2536419 and VAT number GB 201 5792 88