Terms and Conditions

These terms and conditions form the basis on which you can visit us and our website. You must read these Terms and Conditions carefully and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the website, you confirm that you have read, understood and agree to these website terms in their entirety. If you do not agree to these website terms in their entirety, you must not use this website.

General terms and conditions

This site is owned and operated by Robinsons Foundry Ltd of Broadoak Road, Canterbury, Kent CT2 7QG. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@robinsonsfoundry.co.uk or 01227 454366.

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. If we cannot supply you with the product or service you ordered, we will inform you of this in writing (normally email) or by phone and, if you have already paid for the product of service, refund you in full as soon as reasonably possible.

2. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Robinsons Foundry Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, Robinsons Foundry Ltd disclaims all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

4. Damage to your computer

Robinsons Foundry Ltd uses reasonable efforts to ensure that this website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Robinsons Foundry Ltd shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.

5. Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available within 7 days, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

7. Product and service descriptions

We have taken reasonable precautions to try to ensure that prices quoted of the website are correct and that all products have been fairly described. However, when ordering products or services through our website, please note that:

  • Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on the website
  •  All prices are displayed in pounds sterling inclusive of V.A.T. (unless indicated otherwise)
  • Packaging may vary from that show on the website
  • The weights, dimensions and capacities shown on the website are approximate only
  • Whilst we try to display the colours of our products accurately on the website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery
  • All items are subject to availability. We will inform you as soon as possible if the product (s) or service (s) you have ordered are not available and we may offer alternative products (s) or service (s) of equal or higher quality or value.

8. Payment terms

We will charge your credit/debit card account for payment upon despatch of your order, however at the point you place the order, the money will show as an unavailable balance on your account. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

For international orders:- Whilst there is a converter option on our website this is only an approximate price, payment will be taken in pounds sterling and inclusive of UK V.A.T. (where applicable). International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international card holders will be liable to pay.

9. Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

10. Delivery

Occasionally, the supply of your products (s) may be delayed or prevented for reasons beyond our control – for example, material shortages, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform us (by post, phone or e-mail) within seven working days of delivery. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within seven working days of receiving them.

Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven days of delivery. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned promptly, unopened and at your cost. (see item 13 Cancellation rights)

11. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. You must also ensure that the goods are fitted (where applicable) by a trained, competent technician.

12. Acknowledgement of your order

An auto-generated email will be sent to acknowledge your order (provided you have supplied us with a correct email address). Should there be any problem with supply we will email you seperately.

13. Cancellation rights

13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items, helmets, electrical goods and special orders). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

13.2 You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you or you have electrical goods and special orders (items which we do not normally keep in stock)

13.3 If you have received the goods before you cancel your contract then [unless, under clause 13.2, for which you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

13.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

14. Cancellation by us

14.1    We reserve the right to cancel the contract between us if:

14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2 If we do cancel your contract we will inform you of this in writing (normally email) or by phone and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

15. Liability

15.1    If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Robinsons Foundry Ltd, Broad Oak Road, Canterbury Kent, CT2 7QG, ENGLAND and all notices from us to you will be displayed on our website from to time.

17. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18.Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

21. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

© Copyright 2021 Robinsons Foundry. All rights reserved

Robinsons Foundry Ltd is a company registered in England with company number 2536419 and VAT number GB 201 5792 88